Cancellation, Return & Refund

Policy Overview

At SHEFIT, we carefully manage processing and fulfillment so your order arrives right. If there's an issue, you may submit a return request within 60 days of receiving your order.

Returns are limited to fulfillment or shipping issues, including incorrect items, items damaged in transit, or shipping loss confirmed by the carrier.

Eligibility

• The item is unused and in its original packaging
• You provide a valid order confirmation or proof of purchase
• The return is approved in advance — items sent back without authorization can't be accepted

Non-Returnable Items

• Items that have been opened, used or show signs of wear
• Items from promotions, bundles, Buy One Get One offers, or orders with free gifts
• Items damaged by misuse or normal wear after delivery

The Return Process

• Submit: email support@shefit.si with clear photo and video evidence of the issue.
• Shipping: customers cover return shipping costs.
• Restocking fee: approved returns are subject to a 20% restocking fee.
• Inspection: returned items are inspected before any refund is approved.

Cancellations

Orders can be cancelled before they are processed. Email us as soon as possible with your order number.

Refund Timeline

Once your return is received and approved, the refund is issued to your original payment method.